INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I return an item if I'm not satisfied?

 

We want you to be completely happy with your purchase. If you need to return an item:

.Contact our support team within the return period (usually 7–30 days after delivery).

.The item must be unused, in original packaging, and in resellable condition.

.Once approved, we’ll provide you with a return shipping label or return instructions.

.After we receive and inspect the item, we’ll issue a refund or exchange, depending on your preference.

Where can I ship my order?
  • we deliver worldwide

  • Select international locations (contact us to confirm availability)

  • Residential and commercial addresses

  •  Contact our support team with your address, and we’ll be happy to check!

How far can the e-bike go on a single charge?

 

Our e-bikes offer a range between [insert range] depending on the model, terrain, rider weight, and riding mode. You can expect up to [insert max range] on a full charge with moderate use.

How fast can the e-bike go?

 

Speed varies by model. Most of our bikes reach [insert speed] mph/kmh, with some high-performance models capable of speeds over [insert top speed].

How long does it take to charge the battery?

 

Charging times range from 3 to 8 hours, depending on the battery size and charger type. Fast chargers may be available for select models.

Is this e-bike street legal?

 

Some models are street-legal with the right modifications or certifications, while others are designed strictly for off-road use. Check the product description and local laws before riding on public roads.

Can I upgrade or customize my e-bike?

 

Yes! Many of our e-bikes support upgrades like bigger batteries, more powerful controllers, suspension upgrades, and aesthetic mods. Contact us or check the product page for compatibility.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    electric bikes, are bicycles or motorbikes powered by an electric motor and battery. They offer a mix of pedal or throttle-assisted riding, making them faster, easier, and more eco-friendly than traditional bikes